Dear Editor,

Recent protests by hotel workers have shone a spotlight on long-standing issues of poor salaries and substandard working conditions in Jamaica’s hotel industry.

This assertiveness stems from several factors, including higher levels of education among workers, a low unemployment rate, and the almost full employment being enjoyed by our economy. These dynamics have empowered workers to demand better treatment — a demand that is not only justified but long overdue.

For years hotel workers have endured poor treatment, often being regarded as an afterthought in the tourism sector’s planning and development. While the industry has evolved, moving from a heavy reliance on seasonal employment to initiatives like pension plans, workers are still not receiving the respect or resources they deserve. Issues such as inadequate housing, lack of social protection systems, and lack of comprehensive worker-focused policies highlight the neglect they have faced.

Hotel management must recognise that employees are a critical component of the sector’s success. Without a stable and satisfied workforce, the quality of Jamaica’s tourism product is at risk.

The Government, too, has a responsibility to safeguard workers’ rights. Historically, successive ministers of Government have prioritised the interests of hotel owners over those of workers, leaving employees without the necessary support or advocacy. This imbalance must change.

The creation of a sector council to focus on sustainable employment practices and fair treatment of workers should be implemented immediately. Such an entity would help to address long-standing issues, improve workers’ conditions, and ensure the continued growth and success of Jamaica’s tourism industry.

Significant emphasis has been placed on training by HEART/NSTA Trust and, more recently, the Jamaica Centre for Tourism Innovation (JCTI). Selected high schools are now offering the hospitality and tourism management programme, highlighting the Government’s seriousness about careers in hospitality. Therefore, it is a no-brainer that it is time for workers to receive better treatment and support.

If immediate action is not taken, Jamaica risks undermining its number one industry. In 2023, Jamaica welcomed approximately 4.1 million visitors and earned US$4.3 billion from the tourism sector. Now is the time for all stakeholders — hoteliers, the Government, and the wider public — to come together to ensure that the people who make Jamaica’s tourism industry thrive are treated with the respect and dignity they deserve.

Denworth Finnikin

denworth.finnikin@gmail.com