NOMINATIONS for the second annual Utility Customer Service Distinction Award, sponsored by the Consumer Advisory Committee on Utilities (CACU), will close on Wednesday, October 30.

The nomination period opened on October 1, with the award slated to be presented to the winner on November 6.

The customer service team at National Water Commission walked away with the award last year.

Launched in 2023, the award is intended to acknowledge and recognise excellence in customer service by a utility staff member who establishes and maintains a positive and effective working relationship with internal and external customers, fellow employees of the company, and the general public.

The individual will be identified by their colleagues and/or customers as being dedicated to continuously improving customer satisfaction, exceeding expectations, and reacting appropriately to ensure customer satisfaction.

The nominee must also demonstrate excellence in resolving customer complaints, conflicts and/or challenges presented by consumers.

The winner will receive a plaque and a non-cash prize.

“Last year we were heartened by the number and quality of the submissions. We were even happier that utility customers participated – and, in fact, it was one such nomination that won the inaugural award,” said CACU head Yasmin Chong.