JESSICA Shannon, chief experience officer at Sandals Resorts International, has been recognised as one of the 2024 winners of the inaugural Global CX (consumer experience) 100 Awards.

This prestigious accolade places Shannon among the top 100 customer experience leaders globally, spanning diverse industries such as hospitality, finance, commerce and health care, among several others.

“I am grateful to be honoured as one of the Global CX 100 award winners,” said Shannon.

“Success in customer experience requires a passion for impact, the agility to support and lead across many functional areas and the ability to build trusted relationships. At Sandals Resorts International we are in relentless pursuit of excellence in customer and employee experience, and I am blessed with a fantastically talented team to help make it happen every day,” added Shannon.

According to the Global CX 100 team, the award places a spotlight on the critical role of customer experience leaders in enhancing their organisations’ competitive edge through transformational strategies focused on customers and clients.

These leaders excel in implementing innovative product experience, and strategic business models, as well as operational practices. Whether holding a C-suite position or operating within an established function, the Global CX 100 celebrates their strategic insight, visionary leadership, and ability to adapt to market demands with a profound understanding of the most vital stakeholder — the customer.