I am writing as a frustrated but paying customer of National Water Commission (NWC).

As I write, it has been two weeks since the passage of Hurricane Beryl. Instructively, NWC turned off the water at least two days before the hurricane hit.

While I fully understand the issues that could arise following the passage of a hurricane, NWC, in a Facebook post on Friday, July 5, announced that residents of Cumberland and other surrounding communities in Portmore would receive water by 6:00 pm; suffice to say, no water came.

After several exchanges on Facebook, I was sent a voice message on Sunday night (July 7) purportedly from a member of the NWC team indicating that power outages were the cause of the continued water disruption to the same communities that they said would be up and running at 6:00 pm on July 5. This led me to ask the question: What happened to the water which was promised on Friday?

Since July 5 I have only received tricklings from my front, low pipe for an estimated total of three days. Every other day has seen a dry pipe, and by dry I mean nothing — not even in the low pipe in my front yard!

In the last few Facebook notices the excuses have ranged from chlorination issues to power outages.

I just wish NWC would come clean and say exactly what the issues are.

They preach water conservation, but how do you conserve what you don’t have? And secondly, what are residents supposed to do with absolutely no water?

I am hoping that someone from the great and mighty NWC will see it fit to take immediate action to return water to our community. The current situation is absolutely untenable and I for one cannot endure it any longer.

Sancia Campbell

Cumberland, Portmore

sancia.campbell@outlook.com