Dear Claudienne,

I am kindly requesting your assistance to find out whether I am entitled to a retroactive NIS pension payment.

I started collecting my NIS pension through my bank in November 2023. Before this, payments were collected at the Mandeville Post Office. The amount was $7,692.46. In November 2023, I received $13,341.27 and when I went to the NIS office in Mandeville to find out why the payment did not include a retroactive amount that other pensioners I know had received, I was told that not everyone was entitled to a retroactive amount.

I called the NIS head office in Kingston and after explaining the situation and the feedback the Mandeville NIS office had given me, I was told that I was entitled to a retroactive payment. My call was then transferred to the accounts department, but no one answered, and the call was disconnected. I have been calling the accounts department twice weekly since November 2023; however, the phone rings unanswered.

Please help me to get an answer. Thank you.

LE

Dear LE,

Tell Claudienne has been in communication with the NIS and was told that you would receive the the retroactive payment at the end of March. You have informed the column that you have received it.

We wish you all the best.

Have a problem with a store, utility, a company? Telephone 876-936-9436 or Cell # 876-484-1349 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or Email:edwardsc@jamaicaobserver.com. Please include a contact phone number.