Dear Editor,

Safety and security rank as the number one priority universally for human beings. This according to Maslow’s hierarchy of needs. But I am not convinced safety and security are a top priority for Scotiabank in all areas of its operations.

I dare say this because of the risky, substandard service being experienced for months at one of Scotiabank’s automated banking machines (ABM) in Western Jamaica which has been compromising the safety of its customers.

Imagine withdrawing funds from an ABM with your back to the door, when, to your horror, someone barges in because there is no lock to bolt the door. The situation could easily trigger a physical confrontation or even a fatal encounter.

The lock may have been damaged for three, four, or more weeks at this specific location when I became quite concerned at the length of time Scotiabank was taking to rectify this security matter; hence, I made a special note accordingly on June 25, 2023. As I write it is September 7, which marks 75 days, at least, that this unsafe situation has been lurking.

What is Scotiabank waiting for? Is it a lack of concern or a cost-cutting measure? Scotiabank makes tens of billions of dollars annually.

This ABM cubicle with the lock missing is housed at one of its branches. There is even a sign on the door bragging: “At Scotiabank the safety of our customers is a top priority.” And when inside the cubicle Scotiabank advises: “For your safety please bolt the door.” Wow! So ironic.

Does Scotiabank plan to fix the lock or are they waiting until an unfortunate encounter occurs? Maybe they also prefer when it’s highlighted publicly.

Daive R Facey

DR.Facey@gmail.com