Dear Editor,

I was led into the NCB Knutsford branch at 9:00 am on Monday, July 24.

The teller advised that my pension had not yet been lodged to my account and she could not deal with the other matter relating to my dormant account. But since the bank had summoned me, she directed me upstairs, where they deal with dormant accounts. I was advised by an assistant to make an appointment and return. I told them loudly that I, being visually impaired, had travelled a long distance and could not come back. The assistant gave me number 44 and a security guard assisted me to my seat. There were about 10 other people seated in the area.

After the first hour the security guard addressed me as “Grandma” and asked if I was okay. He went off to see if one of the tellers could deal with me. I was shivering in the cold storage area. Goose bumps covered my body. After two hours of waiting, I stood, stretched, and spoke loudly about the poor service. The security guard checked with me again after the third hour and went to see if a teller would have mercy on me. There were seven other seniors waiting.

At 1:10 pm the teller interviewed me. She got all the information she wanted. She, however, insisted on seeing my tax registration number (TRN) card even though I gave her my TRN number. I could not find the card in my handbag and she asked me to come back with the card to finish my interview.

She dismissed me very courteously and asked that I return with the TRN card. I left the bank at 1:30 pm and I am not going back to deal with this dormant account.

NCB can check my record to see that I became a member when they were Barclays Bank. If they made my account dormant, then they should give me back all my money without torturing me. NCB has to immediately address this problem. There were other groaning elders in the room.

V Blake Carnegie

veronica_carnegie@cwjamaica.com