Incomplete transaction resolved
Dear Claudienne,
I have seen several articles where your intervention has assisted many people in resolving their issues with particular institutions. I sincerely hope that I will obtain a similar resolution.
On Monday, May 1, 2023, I used my NCB debit card to complete a point-of-sale transaction for $28,230.00. I immediately got the alert via SMS and e-mail that the transaction was completed. However, the merchant (using an NCB point-of-sale machine) said the transaction was not reflected on her end.
I followed up with the merchant the following day and she indicated that the transaction was not posted to her account, and the transaction was not reversed on my end either. I contacted NCB’s customer care on Wednesday, May 3, 2023, to report the matter and I was told the matter could take up to 10 business days for the funds to be sent back to my account.
Ten days have since passed and I called again and explained the situation. I was told that the matter would be escalated and resolution could take up to 48 business hours which has now passed at the time I am reaching out to you.
Here are my details.
NA
Dear NA,
Tell Claudienne contacted NCB and has received two e-mails from the bank in regard to your concerns. The first e-mail from NCB stated that:
“We prioritise the protection of customer data and privacy. Therefore, in accordance with our policies and the relevant regulations, we regret that we cannot share further details about the specific issue or resolution process.”
The second NCB e-mail to Tell Claudienne on June 14, stated the following:
“We are happy to inform you that we have contacted NA regarding the complaint you forwarded to us from the Tell Claudienne column. Our team at NCB worked to address the concerns, and we have successfully resolved the issue.”
You have also informed the column of the resolution of your issue with NCB. We wish you all the best.
Have a problem with a store, utility, a company? Telephone 876- 936-9436 or Cell #876-484-1349 or write to: Tell Claudienne c/o Sunday Finance, Jamaica Observer, 40-42 1/2 Beechwood Avenue, Kingston 5; or e-mail: edwardsc@jamaicaobserver.com. Please include a contact phone number.
