Dear Claudienne

I have been trying to make contact with you regarding an issue I have with JMMB.The issue has to do with the length of time it takes the bank to credit my account although the cheque has been cleared by the issuing bank.

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I would like to discuss the situation with you. For instance, up to the time of writing to you on September 16, 2019, a lodgement I made in August has not yet been credited to my account.

MH

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Dear MH

Tell Claudienne has shared your concerns with JMMB and note that the bank has contacted you.

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Tell Claudienne has received the following e-mail from JMMB: “We are happy to advise that we believe that our client’s (MH) concern has been satisfactorily addressed.

MH spoke with both the operations manager of his JMMB branch, as well as with one of our client care officers today (October 30, 2019).

We shared with him the standard processing times for international cheques that are invested to local accounts in Jamaica. Unfortunately, those lengthy clearing times for international cheques (which average 45 days) are not unique to JMMB and are beyond our control.

As an interim solution, however, we have offered to assist MH on a case-by-case basis, and have provided him with all the information he needs, so that we can attempt to assist him going forward. We gather that he is comfortable with that solution.

We remain more than willing to continue to work with MH to ensure that he has a positive experience with JMMB at each interaction. We have encouraged him to freely share with us where he experiences other challenges, so that we may support him.

Do not hesitate to let me know if there are any other matters that require our resolution, and we thank you for partnering with us in the best interest of our clients.”

We wish you all the best.