A word about our new-look website
Q: I tried to apply for a United States visa and the website looks different. What’s new and how should I use it?
A: We changed our system for accepting visa appointments as of September 2, 2014. We hope the new programme will be easier for everyone!
Our new system starts at this website: jamaica.usvisa-info.com. The new website works best with Chrome, Firefox or Safari browsers.
When you access the site for the first time, you will be asked to create a user account. You must have an e-mail address to create your account. Follow the directions on the website in order to create the account. Be prepared to provide your passport number, date of birth, nationality, and the type of visa appointment you would like to schedule. After creating your account, you will be able to select how you’d like documents delivered to you after the interview, make payment for the application fee and schedule your interview.
We hope the new website will be simple to use. But if you find you’re having problems, call (876) 632-7400 from Jamaica, or (703) 439-2360 from the US. You can call this number to register by phone, ask questions, or track the status of your delivery.
If you already made your appointment under the old system, you are all set and the new system won’t affect you at all. However, if you need to make changes of any sort to your appointment information, then you will need to create a new account on our new system. You will be asked to provide your passport number, date of birth, nationality, and an e-mail address in order to register. The information from the previous system will then be transferred into the new one. We’ve heard from some applicants who registered before September 2 that they cannot remember the e-mail address they used to register. It’s not required to give the same email address, just put a current e-mail address that you can access. We’ll use this e-mail address to advise you of any further appointments or when documents are ready to be collected from DHL.
You can find more information about how to travel to the US on our website, www.kingston.usembassy.gov. Keep on top of Embassy news on our Facebook page, www.facebook.com/pages/US-Embassy-Jamaica and by following @USEmbassyJA on Twitter. We also answer general visa questions on our Facebook and Twitter pages.
The Embassy staff in Kingston will answer questions you may have regarding the US Mission, including consular law, regulations and/or practice. In order to respect privacy, staff will not answer questions about specific visa applications. The embassy employs a visa appointment system, so it is only necessary for visa applicants to arrive 15 minutes before their scheduled appointment.
Send your questions to: editorial@jamaicaobserver. com and we will send them to the embassy.