Dear Editor,

I have an issue with the Registrar General’s Department.

I got married in 2006 and applied for a seven-day service for a marriage certificate. I received it on time but didn’t notice that my name was incorrectly spelt.

I applied for a new certificate in November 2009. This time I paid for a six-week service and to date I haven’t received it. I went to the head office in February and they told me it was their mistake so they have to change it to cash credit.

I asked when I would get the corrected certificate, but they couldn’t say. I then asked if I was going to get my money back, but that they could not tell me either. Every week I have been there and they are telling me the same thing.

I need the certificate in order to complete a visa application for the United States. This visa application has been on hold since January.

So I am asking if you can help me by publishing this letter, as I am frustrated.

The RGD says on its website that if you don’t get your certificate in a certain time you will be refunded. That is a lie. They collect your money then tell you when to collect your certificate and you don’t get it.

Jeneva Marshall

Newland, Portmore

jeneva.wright@yahoo.com